1. General

These Terms and Conditions are applicable to all quotations, orders and agreements achieved between the customer and Gwendolyne’s Steampunk Gems. Once a customer has arranged a contract under these terms and conditions, the customer accepts the application of these conditions for further orders and agreements between the customer and Gwendolyne’s Steampunk Gems.

Gwendolyne’s Steampunk Gems is a sole entrepreneurship and an online shop and is registered at the Chamber of Commerce in Eindhoven, The Netherlands with registration number: 70080992 and with VAT identification number NL001682946B12.

The company can be reached by telephone from Monday to Friday in between 10am and 5pm CET on mobile number +31(0)619204491, by email at info@steampunkgems.net, via Facebook, Instagram or Twitter.

Gwendolyne’s Steampunk Gems is always closed on the following days/dates:

Easter Sunday and Easter Monday, King’s Day (Dutch national day of celebration, 27 April), Liberty Day (Dutch national day of WWII liberation, 5 May), Ascension Day, Pentecost Day, Whit Monday, Christmas Eve (24 December after 15:00 pm CET), Christmas Day (25 December), Boxing Day (26 December), 31 December (New Year’s Eve), New Year’s Day (1 January).

Other days that Gwendolyne’s Steampunk Gems is closed for holiday will be clearly mentioned on the website.

2. Products

All products by Gwendolyne’s Steampunk Gems are handcrafted jewellery, often with the use of original and unique parts, which doesn’t always make it possible to order two or more identical products. In case there are several identical items, this will be mentioned with the product description on the site.

A customer can always get in touch by means of an email to info@steampunkgems.net with questions about the products and services of  Gwendolyne’s Steampunk Gems.

The jewellery exists of vulnerable parts and should be handled gently and with care. It might occur that the jewellery discolours slightly in a reaction of the PH-value of the human skin to the materials used creating these little gems. This is different for every person and, unfortunately, Gwendolyne’s Steampunk Gems cannot be held responsible for this or do anything about that. If necessary, the jewellery can be rubbed clean gently with a dry, soft cloth or a special silver polishing cloth, but use of water on the jewellery is not recommended.

Because of the use of very small parts in many of the Steampunk jewellery, e.g. tiny screws, cogs, gears, rhinestones and Swarovski crystals, the products of Gwendolyne’s Steampunk Gems are not suitable for young children, with danger of suffocating on small parts.

We have tried to show the colours of the jewellery on the images on the website as truthful as possible, but the customer needs to be aware that the colours of the products may be slightly divergent to the reality.

3. Prices

The prices on the website of Gwendolyne’s Steampunk Gems are in Euros and are exclusive of VAT and exclusive of postal charges. The costs for delivery are aligned with the rates of PostNL, as determined by them.

Special offers are clearly indicated on the site and are of a temporary nature.

4. Ordering and payments

The customer can make an online order at Gwendolyne’s Steampunk Gems. After an order has been made a confirmation email will be sent to the customer.

The customer can use the payments methods offered by Gwendolyne’s Steampunk Gems on the website through plug-in of PayPro (Ideal, PayPal, Bancontact and VISA) or by bank transfer. The payment methods will most likely be extended in the near future.

After payments have been received by Gwendolyne’s Steampunk Gems, the ordered products will be sent to the customer. In case the amount due has not been received within five working days, Gwendolyne’s Steampunk Gems will get in contact with the customer. If the customer does not react, the order will be cancelled.

Invoices and payment reminders will only be offered electronically by Gwendolyne’s Steampunk Gems.

Gwendolyne’s Steampunk Gems has a bank account with KNAB with account number: NL80KNAB0256819254.  Swift/BIC code: KNABNL2H.

5. Delivery, delivery time and shipment

Gwendolyne’s Steampunk Gems delivers products to several countries in Europe (The Netherlands, Belgium, Luxembourg, Germany, Austria, Lichtenstein, Switzerland,  France, Spain, Portugal, Italy, Greece, Hungary, Denmark (with exception of the Faroe Islands and Greenland), Finland, Sweden, Norway, Poland, Czech Republic, Slovakia, Ireland and Great Britain (excluding the Channel Islands and Gibraltar) at this moment. The products will be sent to the address provided by the customer. Products of Gwendolyne’s Steampunk Gems will mostly be sent in small, well wrapped parcels that fit through the letter box.

Within The Netherlands Gwendolyne’s Steampunk Gems makes use of the postal services of PostNL. For orders that fit through the letter box (the most common way of shipping, so-called “brievenbuspost”), delivery charges are €4.25 within The Netherlands. This is for packages up to 2 kg. Should a package be over 2 kg, a most rare occasion, then delivery costs are €6,95 within The Netherlands. All deliveries of small letter box parcels have Track&Trace, provided by PostNL.

The delivery and shipment costs for countries outside of The Netherlands, but within Europe region 1 countries are €13.00 for packages up to 2 kg. Europe 1 countries according to PostNL are: Belgium, Denmark (excluding the Faroe Islands and Greenland), Germany, France, Italy (excluding San Marino and Vatican City), Luxembourg, Austria, Spain (including the Balearic Islands, but excluding the Canary Islands), the United Kingdom (excluding Gibraltar and the Channel Islands) and Sweden. The delivery and shipment costs for countries outside of The Netherlands, but within Europe region 2 countries are €18.50 for packages up to 2kg. Europe 2 countries according to PostNL are all other European countries except Russia. The delivery and shipment costs for countries Worldwide (thus being outside of the regions mentioned before) are €24.30 for packages up to 2kg. All the deliveries are Track&Trace shipments. The regions and delivery costs are determined by PostNL, our courier for delivery, and Gwendolyne’s Steampunk Gems has no influence on these rates.

Ordered products will be dispatched withing 2 to 5 working days after payment has been received. The only exception to this occurs during holiday closure of Gwendolyne’s Steampunk Gems. In those incidents ordered and payed for products will be send as soon as possible after work has started after the holiday. Holiday closures will always clearly be mentioned on the website.

Gwendolyne’s Steampunk Gems cannot be held responsible for damaging or missing of packages during shipment.

6. Revocation and Returns

When a customer has made an order, she or he has the possibility to cancel this order, without giving reasons, within 14 days after the sale has been made. This period starts the following day after the order has been made.

During the reflection time the customer will be carefully handling both the product and the packaging material. The customer will only unwrap the products as much as needed to judge whether the customer is willing to keep the ordered product(s). Returns have to been agreed in accordance with Gwendolyne’s Steampunk Gems. In case the customer wants to make use of the right of withdrawal, she or he will send the product and all supplied accessories in the original and proper packaging back to Gwendolyne’s Steampunk Gems, according to the agreements made and within 14 days after the returning agreement.

Costs for products returned are entirely on behalf of the customer.

An order can be returned to the following address:

Gwendolyne’s Steampunk Gems, Noord Brabantlaan 87, 5652LC, Eindhoven, The Netherlands.

After a confirmation has been sent with regards to receiving of the returned products, Gwendolyne’s Steampunk Gems will refund the purchase amount of these items to the customer within 14 days.

Orders that have been especially requested and designed for by the customer (on-demand orders) and products on sale are excluded from the possibility to be returned.

We would like to emphasize that Gwendolyne’s Steampunk Gems is an online shop and that there is no physical shop for customers to visit. We kindly refer you to the possibilities of contacting us by phone, email or the GSG accounts on Facebook, Instagram or Twitter when you have any questions or remarks.

In the future you might see Gwendolyne’s Steampunk Gems occasionally on specific Steampunk and/or Fantasy events, which will then be notified on the website.

7. Data protection

When handling an order the personal data of a customer are being processed. To inform the customer what happens to hers or his data, Gwendolyne’s Steampunk Gems has a privacy statement. You can read more about this in paragraph 11, Privacy Policy. In this paragraph you can also find more information with regards to the GDPR and how Gwendolyne’s Steampunk Gems applies to these new regulations. The Privacy Policy describes which data we collect from you, for what purpose these data are being used and with whom and under which conditions these data might be shared with third parties. You can also find more explanation in this paragraph on how we store your data, how we protect your data against the outside world and which legal rights you have considering the personal data you have shared with us.

8. Mistakes and changes

Gwendolyne’s Steampunk Gems reserves the right to change the Terms & Conditions at any time. It is therefore advisable to consult these terms and conditions regularly.

Mistakes made in images or offers on the website do not bind Gwendolyne’s Steampunk Gems to anything.

9. Termination of the agreement

In case the customer fails to comply with the obligations to the agreement Gwendolyne’s Steampunk Gems has the choice to either give the customer the opportunity to still meet the obligations within a prescribed period indicated by Gwendolyne’s Steampunk Gems or to partly or completely dissolve the agreement without prior warning. Gwendolyne’s Steampunk Gems reserves the right, in addition to dissolution of the agreement, to relate the full compensation of all damages and costs to the customer.

10. Disputes and applicable law

All commitments between Gwendolyne’s Steampunk Gems and the customer are governed by Dutch law.

11. Privacy Policy

The privacy policy of Gwendolyne’s Steampunk Gems has been made for the protection of users and customers of the website of Gwendolyne’s Steampunk Gems and is part of the Terms & Conditions of the company. The policy is applicable to the use of the website and to all products and services of Gwendolyne’s Steampunk Gems, unless expressly waived in writing. It describes which data we collect from you, for what purpose that is done and with whom and under which conditions these data can possibly be shared with other parties. It also explains how we save your data, how we protect your data from misuse and which rights you have with regards to personal data provided by you.

If you have any questions about our privacy policy, than please do not hesitate to contact us about it. We will gladly answer your questions.

Gwendolyne’s Steampunk Gems respects the privacy of all users of the website and we consider it our responsibility to protect your privacy. Your data will therefore be treated with the utmost care and confidentiality. We only process data, which is necessary for (the improvement of) our services and we will handle all data that we have gathered about your use of our services and yourself with greatest care. Gwendolyne’s Steampunk Gems will never hand out any personal data of customers or visitors of the site for commercial purposes to other parties.

Once a customer registers with Gwendolyne’s Steampunk Gems, she or he is being asked to provide personal data that is necessary for the ordering process. The personal data will only be used within the framework of the Data Protection Law and according to the GDPR that is put into place on 25 May 2018. During a visit to the website of Gwendolyne’s Steampunk Gems in principle a user will initially be anonymous. All the connection information that the user’s internet browser gives with every site view, e.g. date, length of stay on the website, or name of the internet provider, will be used without any connection to the person, unless a customer has logged in with their username and password. Personal data is being provided voluntarily by a user, for instance when she or he places an order. This personal information can be:

  • First- and Surname
  • Address
  • Email address
  • Telephone number
  • Number of a bank account or credit card
  • Order history

The data will be used to execute an order according to the agreement made, respectively to offer the customer the services requested, the handling of complaints and refunds and for instance to answer questions of customers. The customer needs to be aware that Gwendolyne’s Steampunk Gems is not responsible for the privacy policies of other sites and sources. When Gwendolyne’s Steampunk Gems gives an order to or asks a service from a third party, e.g. to a payment service provider or a shipping company, then these providers will only receive the necessary data for their part of the execution of the ordering process. Besides, these companies are also obliged to protect the personal data of the customer and to adhere to the rules of the GDPR. The customer’s telephone number is only used to call a customer back, if necessary. The email address of a customer is necessary to be able to communicate with the customer, for instance to send the confirmation of an order or invoice. Our company will never make your details available to third parties for commercial purposes.

When a customer places an order for the first time or makes use of functions for which registration is necessary, the data will be stored to make an order account. It is easier and quicker for the customer to place a future order with an order account. In case the customer does not want to create an account, then the customer can choose to make an order as a guest.

When a customer sends an email or other messages to Gwendolyne’s Steampunk Gems it is possible that these messages will be saved. Sometimes personal data are requested which are relevant for the specific situation, to make it possible to process and answer questions and/or requests from the customer. These data will not be combined with other personal data that our company has access to.

The website of Gwendolyne’s Steampunk Gems makes use of cookies, as part of the service of Google Analytics. Cookies are small data files that the Internet browser of the user of the website stores on her or his computer. Cookies can store information about the user visit. The data that are collected this way are used for research to get an impression of users and customers of the website, so we can tune our services better to our customers. By default, most browsers are set to accept cookies. However, a user can configure a browser in a way, that this will refuse cookies or asks for permission first. If the user rejects cookies or they are disabled, this may result in malfunctioning of some functions of our website. Gwendolyne’s Steampunk Gems has not given permission to Google to use the obtained analytics information for any other purposes or services of Google. Automatically collected data by our website is being processed in order to improve our services. These data (e.g. your IP=address, web browser and operating systems) aren’t personal data.

Gwendolyne’s Steampunk Gems does not collect or use information provided by the customer for any other goals than the ones described in this privacy policy, unless the customer has given specific consent for this. That means that processing purposes are always in connection to the order you have placed. In case you share your personal data with us and we would use this data to get in touch with you at a different time and unrelated to your request, than we will ask your explicit permission for this. Information is not being shared with third parties, other than necessary to execute the ordering process (payments, shipments) and for administrative obligations (e.g. tax obligations and accountancy). These third parties are all obliged to confidentiality based on the agreements between them and Gwendolyne’s Steampunk Gems or because of an oath or legal obligations. 

Our company does not use your data for (targeted) marketing. Also we have made a conscious choice to not send out newsletters to our customers. We hope that we can please our customers sufficiently with our Steampunk Gems jewellery and services, resulting them to gladly visit Gwendolyne’s Steampunk Gems again in the future. Of course we certainly appreciate and look forward to positive feedback or reviews on your purchase or with regards to our services on Gwendolyne’s Steampunk Gems accounts on Facebook, Twitter or Instagram.

Gwendolyne’s Steampunk Gems makes use of links to its own Facebook, Twitter and Instagram pages. When clicking the button of these links a direct connection is established between the computer of the visitor of the website and the server of the provider of the link (Facebook, Twitter or Instagram). This means that at that moment Facebook, Twitter and/or Instagram can collect personal and non-personal data of this visitor. We advise the user to inform themselves on which kind of data those organisations collect, the data extraction purpose and further processing and use of data by Facebook, Twitter and Instagram, and also on the relevant rights and institutions to protect the user’s privacy. Read for instance the privacy policies of Facebook, Twitter and Instagram on http://www.facebook.com/privacy/explanation.php, http://www.twitter.com/privacy (Twitter) and https://help.instagram.com/155833707900388.

The website of Gwendolyne’s Steampunk Gems is developed with help of software by WooCommerce and WordPress. Personal data that a customer provides to us for the benefit of our services are being shared with these parties. WooCommerce has access to your data to be able to give us (technical) support, but they will never use your data for any other purpose and no personal data will be collected or stored. This third party can, however, collect metadata on the use of services. These are not personal data. Both organisations have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of both your data as well as that of Gwendolyne’s Steampunk Gems. Information on privacy policies at WooCommerce and WordPress you can find via the following links: https://woocommerce.com/privacy-policy/ and https://wordpress.org/about/privacy/, Also both companies are obliged to observe secrecy on the basis of the confidentiality agreement.

Our company makes use of the platform of PayPro for handling (part of) the payments in the online store. PayPro will process you name, address, and payment details, like your bank account number or credit card number. PayPro has taken the necessary technical and organisational measures to protect your personal data. All the mentioned safety guarantees with regards to the protection of your personal data are also applicable to all parts of PayPro’s services for which they enable third parties (e.g. VISA, PayPal or Bancontact). PayPro will not save your data any longer than is legally allowed.

Gwendolyne’s Steampunk Gems makes use of the services of PostNL for shipping and delivery of packages. Thus it is necessary that we share your name and address details with PostNL. PostNL will only use these data for implementation of the agreements. In case PostNL enables subcontractors to take over part of their services, for instance for shipping abroad, PostNL will also provide these parties with you name and address details for shipping purposes only.

Gwendolyne’s Steampunk Gems does not collect or use any information other than for those purposes described in this privacy policy, unless the website user or customer has given clear consent to do so. Information is not being shared with third parties, unless necessary for the execution of the ordering process (payments, shipments). Gwendolyne’s Steampunk Gems is at the moment a sole proprietorship, however, all (possible future) employees of the company are required to protect the confidentiality of customer data.

With reference to the Dutch and European laws the person concerned has certain rights regarding the processing of personal data by or on behalf of Gwendolyne’s Steampunk Gems. Here we will explain to you what these rights are and how you can rely on these rights. In principle we only send copies of your details (e.g. invoices) to the email address known to us. In case you would like to receive your data on another email address or for instance by post, we will ask you legitimise yourself. We will keep administration of completed requests on these issues. In case of a “forget request” we will administer anonymised data. All copies of personal data you will receive in machine readable data formats as used within our systems. Address and invoice data have to be saved for tax purposes for a period of at least 7 years.

We will keep your data as long as you are a customer of us. This means that we will keep your customer profile until you let us know, that you do not want to make use of Gwendolyne’s Steampunk Gems’ services any longer. If you do so, we will automatically mark this as a “forget request” and delete your account details. With regards to the legal obligations on administration and tax regulations Gwendolyne’s Steampunk Gems needs to keep invoices with your (personal) data for a certain period (7 years). However, after a forget request company employees (in the possible future) will no longer have access to your customer profile and documents that we have processed concerning your past orders. If you suspect any violation on how we use your personal data, you can always file a complaint at the authority on personal data.

Visitors and customers of the website of Gwendolyne’s Steampunk Gems are offered the possibility to review, change, complete or delete any personal information provided to Gwendolyne’s Steampunk Gems at any time. The processing and storage of data may be protested at all times. The privacy statement is tuned to the use of and the possibilities on this website. Possible adjustments and/or changes of the site can lead to changes in the privacy statement of Gwendolyne’s Steampunk Gems. Thus it is wise to consult the privacy policy regularly.

Eindhoven, October 2017

* Renewed version: 22 May 2018. With the publishing of this new version the validity of all previous versions up to 22 May 2018 has been cancelled.

* Renewed version #2: 23 July 2018. With the publishing of this new version the validity of all previous versions up to 23 July 2018 has been cancelled.

* Renewed version #3: 27 December 2019. With the publishing of this new version the validity of all previous versions up to 27 December 2019 has been cancelled.